Reay Security brings the best of security technology and service to people and businesses across the North East of England and nationwide.
Why Reay Security Ltd
It is my aim to ensure Reay Security Ltd is a viable option available at all levels; a preferable and available alternative for all. By upholding our core values in everything we do, we will continually strive to deliver service excellence by nurturing ongoing adaptable and client-focused delivery.
We seek opportunities to serve, whenever presented, by nurturing and encouraging our core values, internally and externally, in the belief of service delivery.
Steven Reay is a passionate, dedicated and extremely experienced ambassador for the security industry with a grass-roots work ethic founded on; delivering service excellence, and understanding each and every individual client’s exacting needs on a personal level.
Over-seeing every aspect of the company, Steven works tirelessly to provide an end-to-end service for all clients. Constantly recruiting and training a team of inspired staff enables Reay Security Ltd to deliver the values Steven so firmly believes are at the heart of everything Reay Security Ltd offer.
Operating in both the private and public market sectors they have an experienced, dedicated professional team that understand the importance of service standards and delivery however the team are acutely aware of the importance of `reaction`, the speed in which you address any client issue or concern. The importance of client satisfaction supersedes any operational or financial matter, as without the client any operational or financial matter is irrelevant. Commitment to customer satisfaction is absolute.
Our Core Values
We take time to understand our client’s needs and appreciate every client has options; we are aware Reay Security is only one. This understanding is fundamental to exceeding our client’s expectations and we place immense focus on creating closer professional working relationships.
When commissioned, Reay Security provide a bespoke service infrastructure where client confidence is paramount and expectations are continually evaluated throughout and beyond the agreement term. The service level is consistently measured, maintained and re-evaluated via client focused quality systems.
We strive to deliver above and beyond the parameters of each individual agreement. Our focus towards client satisfaction is integral to our company values and all of our dedicated staff are encouraged to achieve personal and professional satisfaction at every opportunity by our customer-centric approach.
Reay Security Ltd draw from our wealth of experience in multiple service solutions, investing in our core values, relationships built around customer confidence and flexibility through quality of service.
I believe in the comparison of a strong marriage, in order to be successful, it is understanding the changing needs of your partner as time passes. However, it is also understanding that tentative attention, prevents/limits the success of predatory advances. This may be why Reay Security Ltd has been successful within the market, why our customer market percentage has grown year upon year.
Reay Security as a sole trader, commenced trading on the 12th July 1991. Our first customer remains with us today, both our businesses have changed beyond recognition in the time that has lapsed, so too has the service requirement and delivery Reay Security Ltd draw from our wealth of experience in multiple service solutions, investing in our core values, relationships built around customer confidence and flexibility through quality of service.
Overview of services both local and remote services
- Accredited Alarm Receiving Centre (ARC) remote management services.
- CCTV system design, installation, maintenance and remote monitoring
- Intruder alarm, design, installation, maintenance and remote monitoring.
- Fire alarm, design, installation, maintenance and remote monitoring.
- Access control, design, installation and maintenance, remote access and monitoring.
- Automatic gate design, fabrication, installation, maintenance, remote access and monitoring.
- Automatic barrier installation, maintenance, remote access and monitoring.
- Void property alarm installation and monitoring.
- Personal attack alarms.
- Network service support services.
- Complete engineer support services, pro-active, re-active to any need.
- Mobile response and Key holding services.
- Provision of Man guarding personnel over a wide range of business
- Commercial contract cleaning.
- Window cleaning.
- Facility management.
- Building management.
- Fully serviced and secure office rental provision.
A combination of any of the above services can be offered, it is important to understand that clients have ever changing requirements and threat levels, Reay Security Ltd pride our service delivery upon the flexibility to react to any situation or requirement the client requests. However, in addition Reay Security Ltd pro-actively measure the threat levels created by current events and liaise with clients direct.